What we do and how we work together.

Service scope

• ServiceTaskOps provides managed lead follow-up using client-approved message templates sent on behalf of the client to their own leads.
• All outbound messages use templates reviewed and signed off by the client before any workflow goes live.
• The service does not include sales calls, field estimates, job dispatch, invoicing, or any on-site service delivery.

Limitations of liability

• ServiceTaskOps is not a licensed contractor, attorney, financial advisor, or regulated professional in any trade.
• Nothing in this site or in our service constitutes legal, financial, or professional advice of any kind.
• Our liability is limited to the fees paid for the current engagement period. We are not liable for lost revenue, indirect damages, or consequential losses.

Client responsibilities

• Template approval. Review and approve all message templates in writing before the workflow launches. Unapproved templates are never used.
• System access. Grant access to the lead intake system (CRM, form inbox, or missed-call log) required for the service to run.
• Weekly reports. Review the weekly summary report and flag any escalations or issues within 48 hours.
• Accurate data. Ensure lead data provided to the system is lawfully obtained and that the business has a prior business relationship with each recipient.

Pilot structure

• Engagements begin as 30-day pilots. No long-term contract is required to get started.
• At the end of the pilot, either party may continue, pause, or end the engagement. Continuation is month-to-month unless otherwise agreed in writing.

Termination

• Either party may end the engagement by providing 7 days written notice via email.
• On termination, all outbound workflows stop immediately. Client data is retained per the privacy policy and then deleted.

Governing law

These terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles. Any disputes shall be resolved in the courts of Greenville County, South Carolina.

Contact

Questions about these terms? Email ian.gorman@servicetaskops.com.