FAQ
What service shop owners ask before getting started.
If your question is not here, email ian.gorman@servicetaskops.com. We answer in plain English within one business day.
- Will messages go out without my approval?
- No. The system does not improvise. Every message uses templates you approved before anything goes live. For pricing questions, angry replies, warranty questions, insurance items, or anything unusual, a human on your team gets an alert and handles it directly. Think of this as managed follow-up with a human safety net.
- Does ServiceTaskOps replace my existing CRM?
- No. This is not a replacement for your CRM. The question is whether your CRM is actually causing fast follow-up on missed calls and after-hours forms. If it is not, ServiceTaskOps adds a managed follow-up layer and can write outcomes back to your existing system.
- Can I trust an outside service with my leads?
- The pilot starts with one lead source. You keep ownership of the phone number, CRM, and customer relationship throughout. Every action is logged. You can see every message and stop the workflow at any time. Anything requiring judgment routes to your team first.
- Is the cost worth it for a company our size?
- The pilot is priced so one recovered job covers the first month for most shops. If the free lead leakage audit shows your response time is already tight and your follow-up is consistent, there may not be a gap to justify it. If there is a gap, the math usually works in the first month.
- How long does it take to get this running?
- Setup takes about one week from the first call. In that call we map your lead intake sources and define stop rules. Templates are drafted and reviewed before anything sends. Once you approve the templates, the follow-up workflow goes live.
- What happens if a customer replies STOP or asks not to be contacted?
- Workflow halts immediately. The opt-out is logged. No further outbound. We honor opt-outs across all approved templates and any future sequences for that customer.
- Do you handle inbound voice calls?
- We do not answer the phone. We follow up on missed calls, web forms, and after-hours inquiries. If you want a live answering service, we can recommend one and integrate the missed-call follow-up around it.
You stay in control
Every outbound message uses templates you signed off. Follow-up halts on reply, booking, or opt-out.
- Approved templates only. The system does not improvise.
- Urgent or pricing-sensitive replies escalate to a human on your team.
- Full message log retained for the engagement.
- You can pause the workflow at any time.