Compliance
You approve every message. We honor every opt-out.
This page is procedural and exact. If you have a compliance question that is not answered here, email ian.gorman@servicetaskops.com.
Approved-template policy
- Every outbound message uses a template you signed off in writing before the workflow goes live.
- Templates are reviewed quarterly. Edits require sign-off before the new version is used.
- The system does not improvise. There is no AI-generated copy in the customer-facing message stream.
Stop rules and opt-outs
- Workflow halts automatically on reply, on booking, on STOP / opt-out, and on manual takeover by your team.
- Opt-outs are honored across all approved templates and any future sequences for that customer.
- Every opt-out is logged with a timestamp and the source of the request.
Escalation triggers
- Pricing-sensitive replies, warranty mentions, insurance items, anger words, and same-day urgencies route to a human on your team.
- Escalations are alerted within minutes through whatever channel you use (text, Slack, email).
- Nothing else automated sends after an escalation until your team replies or clears it.
Data handling
- We do not buy or sell consumer data. Ever.
- Customer phone numbers and email addresses are stored only for the active engagement and a 90-day audit window after.
- All data is encrypted at rest and in transit.
- You can request a full export or deletion of your customer records at any time.
TCPA and consent
- Outbound SMS only goes to numbers a customer provided to your business in the context of a service inquiry.
- STOP, UNSUBSCRIBE, and END are honored automatically and across templates.
- Templates carry your business name and an opt-out instruction in the first message.
- We follow CTIA messaging principles and applicable state regulations.
This page reflects current operating practice and is not legal advice. Contracts and proposals contain the binding language for any specific engagement.